Caravan Health
  • - Information Technology
  • Austin, TX, USA
  • Hourly
  • Full Time

 

IT Help Desk Specialist

 

Location:  Austin, TX

 

Opportunity Snapshot

 


We Are Improving Healthcare Across America.

 

Want To Help?

 


This role offers you the opportunity to play an influential and visible role as our company continues to grow, improving health outcomes to the most-chronically ill by giving providers the support they need to navigate the rapidly-changing face of healthcare!

 

At Caravan Health, we service the safety net of the American healthcare system, through applied population health, in places such as Rural Health Clinics (RHCs) and Federally Qualified Health Centers (FQHCs). We help our clients utilize never-before-available data to promote effective prevention and treatment for the chronically ill, using the best practices for healthy living. The result is nothing less than better care, smarter healthcare spending and healthier people.

 


We have an outstanding opportunity to work for a fast-growing healthcare technology consulting organization, and are seeking a health equity-focusedIT Help Desk Specialist with recent experience in a help desk environment supporting internal employee helpdesk including computer and phone sysstems


The successful candidate will be able to:

Investigates and resolve software and hardware problems of computer users by performing the following duties.

 

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
  • Determines whether problem is caused by hardware such as modem, printer, cables, or telephone.
  • Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
  • Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
  • Prepares standard statistical reports, such as help desk incident reports.
  • Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.
  • Consults with programmers to explain software errors or to recommend changes to programs.
  • Calls software and hardware vendors to request service regarding defective products.
  • Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
  • Writes software and hardware evaluation and recommendation for management review.
  • Writes or revises user training manuals and procedures.
  • Develops training materials such as exercises and visual displays.
  • Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training.
  • Installs personal computers, software, and peripheral equipment.
  • Will be responsible for taking on various projects and is expected to lead them to completion

 

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/Experience:

Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

 

Language Ability:

Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.

 

Mathematical Ability:

Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.

 

Reasoning Ability:

Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

 

Computer Skills:

Proficient with Microsoft Office, database programs, basic networking, hardware.

 

Certificates and Licenses:

     

 

Supervisory ResponsibilitiesThis position has no supervisory responsibilities.

 

Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate.

 

 

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

 

What's in It for You

Great work environment -- we understand the importance of investing in the right people, infrastructure, and culture.  We take pride in fostering a positive employee environment with employee growth and development a priority.


Work/life balance -- we are committed to helping you balance work with the other commitments in your life, and we'll make sure your workload is realistic. At the same time, we'll look to you to remain flexible when the situation calls for it as we grow.


Excellent compensation -- in order to attract and retain top talent, we're proud to offer competitive pay and generous benefits.


If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!

Please apply to the following URL: www.caravanhealth.com


Qualified individuals with a disability are encouraged to apply. An Equal Opportunity/Affirmative Action employer - AA/EOE/M/F/D/V. Caravan Health is an E-verify employer.

 

 

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