Caravan Health
  • - Project Management
  • Austin, TX, USA
  • 45K- 50K
  • Hourly
  • Full Time
  • Include: Medical, Dental, Vision, 401K, STD, LTD and Life Insurance

Client Account Relations Specialist- Account Manager

Location:  Austin, TX

Opportunity Snapshot


We Are Improving Healthcare Across America.

Want To Help?

This role offers you the opportunity to play an influential and visible role as our company continues to grow, improving health outcomes to the most-chronically ill by giving providers the support they need to navigate the rapidly-changing face of healthcare!

Caravan Health is searching for individuals who have a drive to help make health care sustainable for underserved populations through cutting edge outcomes technology and a patient-centric focus. In this role, you will need to be able to adjust to change and have excellent interpersonal, communication and technical skills in order to succeed in our fast-paced, employee-focused company culture. Every employee is empowered to do whatever it takes to help healthcare providers use data to deliver the right care to the right patient at the right time.

We have an outstanding opportunity to work for a fast-growing healthcare technology consulting organization, and are seeking a Client Relations Account Manager with excellent account management experience and health equity-focused.

The successful candidate will be able to:

  • Acts as the primary resource for customer service and creates customer loyalty by facilitating a smooth and timely process for addressing customer questions, concerns and needs.
  • Informs Caravan Health updates and roadmap to customers 
  • Facilitates communication between customer, IT, and other Caravan Health team members
  • Ensures accuracy and completion of customer status reports
  • Collects, complies and manipulates data using computer software programs. 
  • Aggregates information into a scorecard report, submits customer scorecard to the correct owner and tracks data accordingly
  • Works with IT and other functions to ensure closed-loop follow up on all customer requests
  • Works with IT to collect and report Lightbeam software data
  • Acts as a liaison between internal departments on the status on customer performance
  • Maintains customer status and scorecards and reviews status with other Caravan Health team members
  • Identifies improvement opportunities and makes constructive suggestions within the team 
  • Responds to customer service issues promptly and ensures timely escalation as appropriate 
  • Gather information from customers to identify their needs and documents/tracks resolution
  • Escalate and/or redirect problems to appropriate resource

What Else You'll Bring to the Table:

In addition to the competencies detailed above, you'll need:

  • 4-year college degree preferred
  • 3-5 years of customer service, project administration and coordination experience (preferred) with an emphasis on supporting clients in a fast-paced environment. 
  • Experience working in a healthcare/clinic setting desired.
  • Experience in working with healthcare customer service within the billing and coding or similar field strongly preferred. 
  • A high level of accuracy with numbers and measurements and a strong attention to detail
  • Effective time management and organizational skills in order to independently prioritize workload and meet deadlines
  • Comfortable working with customers nationwide
  • Excellent interpersonal, written and verbal communication and team skills
  • Excellent customer service skills, attention to details
  • Ability and interest in assuming increasing responsibility over time
  • Familiarity with helpdesk software preferred
  • Familiarity with Accountable Care Organizations preferred
  • Self-motivated, accountable, dependable, and reliable
  • Proficiency in Microsoft Outlook, Excel, Word, Adobe Acrobat. Familiarity with data warehouse systems a plus

What's in It for You:

  • Great work environment -- we understand the importance of investing in the right people, infrastructure, and culture. We take pride in fostering a positive employee environment with employee growth and development a priority. 
  • Work/life balance -- we are committed to helping you balance work with the other commitments in your life, and we'll make sure your workload is realistic. At the same time, we'll look to you to remain flexible when the situation calls for it as we grow. 
  • Excellent compensation -- in order to attract and retain top talent, we're proud to offer competitive pay and generous benefits. 

If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you!

Qualified individuals with a disability are encouraged to apply. An Equal Opportunity/Affirmative Action employer - AA/EOE/M/F/D/V.




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